Privacy Policy

Information We Collect

We collect information you provide directly, including your name, email address, recipient details, occasion, relationship, story text, song preferences, specific requests, uploaded photos, support messages, reviews, and any other information you choose to submit.

We collect order and transaction information, including order ID, brand, selected options, rush delivery status, payment status, refund status, checkout metadata, and payment-provider identifiers. Payments are processed by Creem.io and its payment partners. We do not intentionally store full credit card numbers.

We may collect production information, including drafts, lyrics, song titles, audio links, delivery pages, revision notes, quality-review data, and production logs needed to create, deliver, support, and improve your order.

We may automatically collect technical and usage information, including IP address, browser, device type, pages viewed, referral URLs, session activity, approximate location derived from IP address, cookie identifiers, conversion events, and interactions with our website.

Sensitive Stories And Other People

MyGraceSong is built around personal stories. You may choose to share information about faith, family, relationships, grief, illness, marriage, children, or other sensitive life events. Please submit only information that you are comfortable sharing with us and our service providers for the purpose of creating your song.

If you provide information, names, photos, likenesses, or stories about another person, including a child, you confirm that you have the right or permission to provide that information and request a custom song using it.

How We Use Information

We use personal information to accept orders, process payments, create personalized lyrics and songs, review output quality, deliver audio and listening links, provide customer support, send order and delivery emails, process refunds, prevent fraud, troubleshoot technical issues, and maintain business records.

We may use information to improve MyGraceSong, evaluate production quality, debug systems, train internal workflows, measure marketing performance, analyze website usage, personalize the customer experience, and protect the safety and integrity of the service.

We may use customer communications, reviews, testimonials, and delivered outputs for support, quality assurance, and promotional purposes as permitted by our Terms of Service and applicable law.

Music And Production Providers

To create your song, we may send story details, song preferences, recipient details, and production instructions to music, audio-processing, storage, and quality-review providers. These providers help us turn your submitted information into lyrics, audio, delivery pages, and related customer support materials.

We choose providers that support the operation of the service, but their processing may be subject to their own security, retention, and infrastructure practices.

Cookies, Analytics, And Advertising

We use cookies, pixels, tags, scripts, and similar technologies to operate the website, remember preferences, understand traffic, measure conversions, improve checkout and support flows, and evaluate advertising performance.

Our analytics and advertising tools may include PostHog, Google Analytics, Google Tag Manager, Meta Pixel, TikTok Pixel, and similar services. These tools may collect device, browser, usage, and event data, and may associate activity on our site with advertising or analytics identifiers.

You can limit cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled. Where we present a consent banner or preference control, you can use it to manage non-essential tracking choices.

How We Share Information

We share information with service providers that help us operate MyGraceSong, including payment processors, music and production providers, cloud storage and hosting providers, email providers, analytics and advertising providers, fraud-prevention tools, customer-support tools, and technical contractors.

We may share information when needed to comply with law, respond to legal process, enforce our Terms, protect customers or the public, prevent fraud or abuse, investigate prohibited content, resolve disputes, process refunds or chargebacks, or protect our rights and systems.

If MyGraceSong is involved in a merger, acquisition, financing, restructuring, asset sale, or similar business transaction, information may be disclosed or transferred as part of that transaction.

Marketing Communications

We may send service emails related to your order, checkout, delivery, support, account activity, refunds, or security. These transactional messages are not optional because they are needed to provide the service.

If we send promotional emails, you may unsubscribe using the link in the email or by contacting support@mygracesong.com. Opting out of marketing does not stop transactional messages about orders you placed.

Children's Information

MyGraceSong is intended for adults purchasing personalized gifts and is not directed to children. We do not knowingly collect personal information directly from children under 16.

Customers may submit information about children as recipients or family members. By doing so, you confirm that you are the parent, guardian, or otherwise have permission to share that information for the purpose of creating the song. If you believe a child provided information to us without proper permission, contact support@mygracesong.com.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, email system, payment flow, storage system, or internet transmission is perfectly secure, so we cannot guarantee absolute security.

Please do not send highly sensitive information through unprotected channels unless it is necessary for your order.

Retention

We keep personal information for as long as reasonably needed to provide and support the service, deliver orders, maintain business and tax records, resolve disputes, process refunds and chargebacks, prevent fraud, comply with legal obligations, and improve the service.

Completed songs, lyrics, delivery links, production logs, customer support history, and order records may be retained after delivery for support, quality, compliance, and operational reasons. We may delete or anonymize information when it is no longer needed.

Your Choices And Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection related to your personal information. You may also have rights to opt out of certain marketing or advertising uses.

To make a privacy request, email support@mygracesong.com. We may need to verify your identity and may retain certain information where permitted or required by law, such as records needed for security, legal compliance, refunds, disputes, fraud prevention, or completed transactions.

International Processing

MyGraceSong and its service providers may process information in the United States, Israel, and other countries where we or our providers operate. Data protection laws in those countries may differ from the laws where you live.

By using the service or submitting information, you understand that your information may be transferred, stored, and processed outside your country of residence as described in this Privacy Policy.

Third-Party Links

Our website, emails, or delivery pages may link to third-party websites, platforms, payment pages, social networks, or support resources. We are not responsible for the privacy practices, security, or content of third-party sites. Review their policies before providing information to them.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our service, providers, legal requirements, or business practices. When we update it, we will revise the date on this page. Your continued use of MyGraceSong after an update means you acknowledge the updated policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, contact us at support@mygracesong.com.